FAQs for Clients | Sew Elegant Hair

Do I have to pay a deposit?

Yes, a $20 non-refundable deposit is due at the time of booking. Your deposit does go toward your appointment total. EX: If the style is $100 and you pay the $20 deposit, you will owe $80 at the time of your appointment.
Will I get my deposit back if I reschedule or cancel my appointment?

No, your deposit is non-refundable and is only transferable once. EX: The first time you reschedule, you may use your deposit to transfer to the new date. If you want to reschedule again, you will have to pay a new deposit.
What payment methods do you accept?

We accept cash, debit/credit cards, and Cash App.
If I need to reschedule, what do I need to do?

You may reschedule your appointment from the confirmation email sent after you book your appointment. If you cannot locate your email, you may contact us at 980-215-9889 to reschedule. Please try to reschedule at least 24 hours before your appointment. However, we understand emergencies happen so please reach out to us as soon as you can. Keep in mind: After, the first time you reschedule, you will be required to book a new appointment and pay a new deposit.
Do you charge a late fee?

I do not charge a late fee. If my schedule permits, I am willing to wait 30-45 minutes for you to arrive. If you're going to be late, please contact me to let me know. Please keep in mind there may be times that you may have to wait for me. I am a very detailed stylist and I take pride in my work so I will not rush on any client. Also, other factors may affect the time of a scheduled appointment like the thickness of hair or head sizes, etc.
Is a shampoo included?

Yes, a shampoo is included with all of our services.
Do you go behind other stylist work?

No, I do not go behind others works. Every stylist has their own techniques and the way they do different services, I prefer not to go behind someone else with the possibility of not knowing how or what techniques or products they used. This includes install maintenance, style take downs, lace customization etc.
If I or someone else customized my lace before, will you install it?

No, please do not bring any lace (wigs, closures or frontals) that has been previously customized by someone other than Sew Elegant Hair.
Do you have bundles or wigs available for purchase?

Yes, we usually keep body wave and kinky straight bundles on hand in lengths 12" through 22". They are available on a first come, first served basis. If you would like a texture or length that we do not have on hand, please contact us at least a week before you plan to book your appointment. Wigs are available for purchase through pre-ordering. Please contact us if you would like to purchase at least a week before you plan to book your appointment. We also make custom wigs, contact us to inquire today.
How many bundles do I need?

Typically, 3 bundles are needed however it may vary depending on the style you want. Please refer to our service list and the description listed for the style you would like.
Do I have to purchase bundles and wigs from you?

To achieve the best results, we strongly suggest using our bundles and wigs. We can only ensure that our products will give you your desired look with long-lasting results.
Can I reuse my old bundles, lace or wigs?

Yes, you we certainly can reinstall previously used bundles, lace or wigs as long as they are still in good condition. If you prefer us to shampoo your bundles, lace or wigs, don't forget to add on that service when you book your appointment. Otherwise, make sure they clean, dry and free of any products and threads. Sew Elegant Hair bundles and wigs are sure to last 2-3 years or more with proper care.
Do you offer style take downs?

Yes, but only for services I installed. Please consult me before removing any styles, especially glue. I am not responsible for any damages to your hair, lace, or extensions, if you choose to remove your style on your own.